This policy describes how Voltframe Electric ("we", "us", "our"), based in Parker, CO, handles information collected through this website. We keep it short and plain.
What we collect
We collect information only when you give it to us directly. Specifically:
- Contact form. When you send us a message through the contact form, we collect your name, email address, phone number and the text of your message.
- Booking form. When you request an appointment through the booking form, we collect your first name, last name, email address and phone number, along with the date and time you selected.
- SMS consent. If you check the consent boxes on either form, we record that you have opted in to receive text messages from us, and which type of messages you agreed to receive.
We do not collect payment information through this site.
How we use it
We use the information you submit for two purposes only:
- To reply to your enquiry or question.
- To schedule and confirm your appointment, and to send you reminders or updates about that appointment if you have opted in to receive them.
Your information is stored in our customer-relationship system, which is password-protected and accessible only to the people who work at Voltframe Electric.
SMS and phone numbers
Message frequency varies depending on your appointment activity. Standard message and data rates may apply.
Chat widget
This site may display a live-chat widget operated by our messaging provider. If you type a message into that widget, the text you enter is received by that provider on our behalf and passed to us so we can respond. The widget may set a cookie to maintain your session. We do not use the chat widget to collect information beyond what you type into it.
Cookies and tracking
This site uses a small number of cookies and similar technologies:
- Chat widget session cookie. Set by the chat widget to keep your conversation intact while you are on the site. It expires when you close your browser or shortly after.
- Analytics. This site may carry an analytics tag that collects anonymised data about pages visited and how visitors navigate the site (for example, which pages are most viewed). This data does not identify you personally and is used only to understand how the site is being used so we can improve it.
We do not use advertising cookies or sell browsing data to any third party.
How we protect your information
Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our server. Once received, your data is held in our password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.
Your rights
You can ask us to correct or remove any personal information we hold about you. To do that, contact us by email or phone using the details below. We will respond as quickly as we can.
- Email: ryan+voltframe@hydrahub.ai
- Phone: (720) 454-2355
Changes to this policy
We may update this policy from time to time. When we do, we will change the "last updated" date at the top of the page. Continued use of the site after a change means you accept the updated policy.
Contact us
If you have any questions about this policy or how we handle your information, please get in touch:
- Email: ryan+voltframe@hydrahub.ai
- Phone: (720) 454-2355
- Location: Parker, CO